Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if you have received a faulty product or your order has been damaged in the shipping process. (please note that items that are on sale are not eligible for refund)

  • If you have purchased multiple items from our website, please note that you can request a return only for items found to be faulty or damaged.
  • In the event that multiple items have been accepted for a return, these items may be required to be returned separately to the facility they originated from.
  • The return eligibility applies only to the particular item that is faulty or damaged.
  • The return policy does not extend to other items in your purchase unless they, too, are found to be faulty or damaged.

To be eligible for a return, your item must not be on a discount or be faulty or damaged and in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pixkor.official@gmail.com. If your return is accepted as faulty or damaged, 

You can always contact us for any return question at pixkor.official@gmail.com.

Please note that any refund requests that aren't related to faulty or damaged products will in most cases not be accepted or will not include return shipping (all shipping fees will be required to be covered by the customer).

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at pixkor.official@gmail.com.

Cancellations

  • We offer a cancellation window of 1 hour after placing your order.
  • During this time, you have the option to cancel your order without incurring any charges.
  • After the 1-hour cancellation window has passed, we cannot guarantee that your order can be canceled.
  • Once an order is in transit or has left our facility, we are unable to cancel it.
  • If you attempt to cancel an order outside of the 1-hour window and it has already been processed or shipped, we regret that we cannot provide a refund for the order.

We appreciate your understanding of our cancellation policy, which helps us maintain efficient order processing and delivery.

Package Marked as Delivered but Not Received

Standard Shipping:

  • Once a package is marked as delivered by the carrier, our responsibility for the shipment ends.
  • If you live in a multi-unit residence (e.g., an apartment complex), please check with building management, concierge services, or neighbors to locate the package.
  • We recommend customers file a claim directly with the carrier in cases of suspected package theft.
  • If you still need further assistance, feel free to reach out to us at pixkor.official@gmail.com, and we will do our best to support you through the process.

Priority Processing + Insured Shipping:

  • For orders with Priority Processing + Insured Shipping, we fully protect your package until it reaches you.
  • If your order is marked as delivered but cannot be located, please contact us directly.
  • We will work with you to resolve the issue, including the option for replacement or refund based on our assessment.